1. What is your address for pick-up?
This question is asked a lot. I provide my address on the invoice. Please please please keep your invoice and refer to it on the day you are picking up your order. I am always busy packaging cookies or working on orders, and I am not always near my phone to answer the question "What is your address?" the day of pick-up. Please keep your invoice that has my address on it. Thanks so much!!!
2. Why are your cookies so expensive?
One dozen can take up to 5 hours to shop for materials, travel to and from stores, make dough, roll and cut out shapes, make and color icing, decorate, and package. Food prices are also increasing. I use vanilla bean paste in my cookies which is a lot more expensive than your normal pure vanilla extract or imitation vanilla. You'll see little dots of vanilla in your cookies. Yum! :)
3. How long will the cookies last?
Cookies are best eaten within 1-2 weeks. They are good up to 4 weeks, but the icing will be harder during the 3-4 week mark. All cookies are individually wrapped and heat-sealed to preserve freshness.
4. Do you sell your recipes?
No. I am still in business, so I do not share my recipes. Sorry. Maybe one day! I do provide royal icing and sugar cookie recipes for my students that take my cookie classes.
5. What size are the cookies?
Standard size cookies are about 3-4" on their longest side. Mini size cookies are about 2" on their longest side. Minis are only available during holiday pre-sales.
6. How many cookies can I order?
Cookies are sold by the dozen. Two dozen minimum per order.
7. When should I place an order?
One month before your event is best. I am sometimes available short notice, but not always. Message me to ask about your date!
8. What ingredients are in your cookies?
Sugar, powdered sugar, butter, flour, eggs, vanilla bean paste, corn syrup, baking powder, and baking soda. Food coloring is Wilton, Americolor, and Sugar Art. If you need a special food coloring, you will need to provide it.
9. Do you offer discounts on larger orders?
Sorry, I don't. It is timely and labor intensive to make each cookie. It is not easier, nor are there shortcuts, when making larger quantities.
10. Why don't you accept refunds or transfer on class  tickets?
I understand that things happen, but refunds and transfers affect my income that I'm dependent on to support my family as a single mom. When a student wants to transfer to another class, not only do I lose income from the seats transferred from the current class (because it's too late to sell your current tickets), but I also cannot make up the lost income from your previous class because I cannot sell the seats you take for the future class.
Ex. You are signed up for 5/18 class, you bought 3 tickets for a total of $165.  It's too late to sell your 3 tickets so I lose $165 off this class. You ask to transfer to a class on 6/11, taking 3 seats that I could have sold for $165. After both classes have taken place, I'm out $165. In addition, cookie classes are considered live events. As with most live events, like concerts, theater, sports, etc., tickets are non-refundable. Ex. When my child became sick on the day we had tickets to the Butler ballet, I was unable to get a refund or transfer my tickets, and I was out $200 in tickets for the event.  Unfortunately, things happen sometimes and we've all been there. Thank you for understanding.  
11. What are your hours?
My hours of operation are Monday-Friday 9am-5pm and Saturday 9am-12pm. Messages received outside of these hours will be answered on the next business day.